Accessibility

We want everyone to enjoy Sky, which is why accessibility is always front of mind when we design our products and services.

We’ll keep listening to expert guidance and updating our approach as new standards are introduced. Behind the scenes, our teams have strong processes in place to make sure accessibility is built in from the start - so more people can watch, connect, and enjoy with us.

We’ve built this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2. That means it’s designed to work seamlessly with assistive technologies like screen readers, screen magnifiers, and keyboard navigation – helping more people access our content with ease.

Everyone browses differently. Most web browsers let you customise how content appears – whether that’s increasing text size, changing colours or using voice commands. For more on how to adjust your settings, visit our Accessibility website.

We’re always working to make sure everyone can enjoy what we offer – including customers with vision, hearing, cognitive or motor impairments.

Find out more about how we’re supporting accessible experiences on our Accessibility website.

We offer a range of services to support customers with accessibility needs - from large print, braille or electronic bills, to free directory enquiries, relay services and BSL access for emergency calls. Registered customers can also use our priority fault repair service and choose a nominee or Power of Attorney to manage their account. We’re always learning too, working with organisations like RNIB, Action on Hearing Loss and Dementia Friends to keep improving the way we design and deliver our services.

We know one size doesn’t fit all, so we’ve made it easier to get in touch in the way that works best for you. If you’re deaf, speech-impaired or hearing-impaired, you can use Relay UK through the app to connect with us. And if you use British Sign Language, you can reach us through a live video interpreter for extra support. For more information on how to get in touch, visit our consumer website.