We are making the Sky experience more accessible for those with disabilities through our content and with innovative products and market-leading customer service.
Our provision of subtitles and audio description of on-screen TV content continues to exceed our regulated quotas across all Sky channels. For our customers with visual impairment, we audio describe almost 30% of content on our 24 Sky channels. To ensure quality and consistency, we produce these recordings in house, matching the right talent to particular programmes and make sure we turn this work around swiftly, ready for when programmes first go on air. You can read more about our approach to audio description at Sky on our accessibility website. Last year, we were pleased to launch subtitles on demand on the Sky boxes, as well as NOW TV, as we know this is a priority for our customers. We now provide subtitles on 90% of Sky Catch Up, 91 % of Sky Cinema and 81% of Sky Box Sets, and are working with other broadcasters to increase their on demand subtitled content on the Sky platform. We are also a major funder of the British Sign Language Broadcasting Trust, helping them produce independent content in British Sign Language.
For behind-the-scenes insight into our accessibility work, read Ciaran’s story
We now have voice search on the Sky Q box, a high contrast
display and a user guide to help visually impaired customers navigate the Sky Q
app using text to speech. For Sky+ we have a new ‘Services’ landing page where
you can find all accessibility settings, including high contrast, bold and
larger font displays. We’re committed building on the improvements
in the accessibility of our experience, and work closely with our customers on
Our new accessibility website is a tool for customers to
find more about all the features that can support them with visual, hearing,
dexterity or cognitive impairments across Sky TV, Talk and Broadband and
Sky Mobile. And our specialised customer contact team, dedicated to our 75,000 customers
with disabilities, is in its thirteenth year of great service.