“Play The Walking Dead.” Tell your TV what to do with new Sky Q Voice Control

Thursday 5 October 2017

Brand new features are coming to Sky Q this month, giving customers more control and personalisation than ever before.

Sky Q customers will be able to enjoy brand new features including enhanced Voice Control via the Sky Q touch remote, a personalised menu of favourite channels and an Ultra HD section in My Q.

With the new Voice Control features, viewers will be able to speak into their remote and use a range of commands to quickly and easily get to the TV they love. These include changing channels by simply saying “change channel to Sky Atlantic”, playing any show from their Recordings by saying, for example, “play Tin Star”, or asking to “skip back 30 seconds” or “watch from the start”. Voice Control makes it even easier for customers to find their favourite sports, movies and shows, with phrases like: “go to Sky Store”, “go to Sky Sports”, or other sections of the Sky Q menu.

Customers can also change their accessibility settings using only their voice by saying “turn on audio description”, for example.

Arriving on Sky Q boxes over the coming weeks, Voice Control adds to the existing voice search function which was launched earlier this year and has already proved incredibly popular, with Sky Q customers making over 9m voice searches to date.

Luke Bradley-Jones, Sky’s Chief Marketing Officer, commented: “Our customers already love Voice Search on Sky Q and we think they are going to love Voice Control even more. You will be able to find your recordings, rewind an amazing goal to watch again or change channel all through a simple voice command. It’s a quicker, easier and more fun way to get to the shows, sports and films you want to watch.”

Also launching as part of the latest software update is a bespoke ‘Favourites’ menu in the TV Guide, where customers can prioritise their most-loved channels. Initially Sky Q will suggest a range of favourite channels based on what the household has been watching, but customers can edit the list easily, adding up to 99 channels which can be organised into whatever order suits them best. Plus, Favourite channels will be numbered 1 to 99, making it quick for customers to search for and find their favourite 'Favourites'!

Sky Q customers with a 2TB box will also get a dedicated Ultra HD section within My Q, meaning they can find the widest range of UHD content easier and faster than before. Current Ultra HD content includes new Sky Original Productions like Tin Star and Riviera, blockbuster movies such as The Revenant and X-Men: Apocalypse and 124 Premier League games this season.

The Sky Q 2TB box stores over 1,000 hours of TV and for those who want to watch Sky TV in up to three rooms at the same time, the box will deliver a seamless viewing experience, as well as the ability to record six shows and watch a seventh live.

Voice Control and Favourites join a number of existing features on Sky Q that are changing the way people watch TV, from ‘find my remote’ to the ability to pause a show on the TV and pick up on a tablet, around the house. With the Sky Q app, customers have the flexibility to take their recordings with them to watch even when they’re out of the home.

Sky Q, the next generation box, opens up a whole new way of watching TV. Wirelessly connecting a family of advanced products, Sky Q makes it easier than ever to access all your favourite TV around the home, and brings an even wider range of entertainment to the big screen.


For further information, please contact:

Alex Henderson
Sky UK
020 7032 1452

Notes to editors

  • The latest software update begins rolling out to Sky Q customers in phases.
  • Customers require a Sky Q touch remote and any Sky Q box that’s connected to broadband to use Voice Control. If they don’t have a touch remote, they can buy one from Sky.com/accessories.
  • To use Voice Control customers should press and hold the voice button on the side of the remote and speak into the microphone located below the Sky button.
  • Voice Control, including search, are across live and on demand TV.
  • Ultra HD is only available with the Sky Q 2TB box and on UHD compatible TVs

Commands and searches available to use on Voice Control include:

  • “Go to my recordings”
  • “Go to new series”
  • “Go to Sky Store’ or other key areas of the Sky Q Guide like ‘Sky Cinema”
  • “Skip 10 minutes” (Or any time required)
  • “Go to 60 minutes” (Or any time required)
  • “Play…” (plus specific content in your Recordings - e.g. 'play Tin Star')
  • “Subtitles on/off”
  • “Audio description on/off”
  • “Pause/play/stop/rewind x12” (or x2, x6, x30)
  • “Change channel to..."(channel name)
  • Name of a movie, TV show, genre, actor or director
  • Movies with a specific age rating, star rating or actor, for example “action movies with Tom Cruise”, “kids movies rated U” and “comedy movies rated five stars”
  • Sports, sports team, or sporting event on a particular day, competition or tournament such as “Live cricket on this weekend” or “Liverpool game”
  • A collection of famous movie quotes, for example “you can’t handle the truth”, “you had me at hello,” “my precious” and “Houston, we have a problem”
  • TV channel to see what’s on now and coming on later, for example, “what’s on Sky Atlantic tonigh”

When Favourite channels are set up, customers can select them by:

  • Pressing ‘1’ on their remote control to tune in to their first favourite channel when watching live TV. Or press ‘2’ for the second, and so on.
  • Swiping or pressing left in the Mini Guide to select Favourites and browse through the channels from there.
  • Scrolling through the list of channels and making a selection from the Favourites menu within the existing TV Guide.

About Sky

Sky is Europe's leading entertainment company, serving 22.5 million customers across seven countries - UK, Ireland, Germany, Austria, Italy, Spain and Switzerland. The company has annual revenues of £12.9 billion and is Europe’s leading investor in television content with annual programming spend of over £6 billion.

From exclusive partnerships with HBO and Showtime, to Sky Original Productions, Sky offers the best and broadest range of content along with the best viewing experience to suit each and every customer. Whether that’s through the multi-award winning next generation box, Sky Q, or Sky’s contract-free online streaming service, NOW TV, customers have access to the latest movies, drama, sports and kids entertainment wherever and whenever they like. This is all supported by Sky’s best in class customer service.

Sky’s success is not just based on what the company does but how it does it. Named as one of the Top 10 Green Companies in the World by Newsweek, one of the world’s most recognised rankings of business’s environmental performance, Sky ensures its responsible business strategy is embedded right across the group.

Sky has over 31,000 employees and is listed as one of The Times Top 50 employers for women. Sky is listed on the London Stock Exchange (SKY).

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