Sky will from today confirm the steps it is taking to help give customers the best possible service in these challenging times.
Stephen van Rooyen, EVP & CEO, Sky UK and Europe said: “We’re working hard at Sky to make sure we continue to look after our customers. We’re also introducing some things to help make life a little easier for anyone at home trying to work, stay connected to loved ones, or keep the family entertained.”
Sky has partnered with NBCUniversal to make a range of movies available to rent at home through Sky Store, on the same day as the global premieres. This will begin with DreamWorks Animation’s Trolls World Tour on 6 April, the sequel to the Trolls blockbuster.
This is the first-time customers have been able to rent NBCUniversal movies as soon as they hit cinemas. This Friday, The Hunt, The Invisible Man
and Emma will also be available on-demand on Sky Store, following their recent release in cinemas.
With people likely to be spending more time at home in the coming months, Sky is also doing a few extra things to make the TV experience even better and making sure the Broadband, Talk and Mobile services are as reliable as they can possible be. These steps include:
- Sky Go Extra will be available to all customers for free, so busy homes will have access to Sky TV on three screens at the same time*
- Calls to UK landlines at any time of day will be free for existing Sky Talk
customers from this weekend to the end of April
- All Sky Mobile customers will get a 10GB data boost into their Piggybanks, free of charge. This can be shared across all the SIMs on the account. In addition, using www.nhs.uk or 111.nhs.uk won't count towards a customer's data usage.
- Call centres and engineers will prioritise the needs of existing customers to ensure their service keeps running smoothly
- The Broadband, Talk and Mobile networks have been designed to handle high traffic peaks at all times of the day and night, and Sky’s network engineers are working hard to ensure they are tested, monitored and improved 24/7
- YouTube kids and Disney+
will be coming to Sky Q in the coming weeks, to give families even more entertainment choices
For information contact firstname.lastname@example.org
Notes to editors
Sky Store will have a range of NBCU titles available the same day as their global cinema release. They will be priced at £15.99. This is available for Sky+ and Sky Q customers.
*ends on 8th May 2020
With 24 million customers across seven countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content.
Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.
Our technology allows customers to watch what they want, when they want, how they want, and as we connect millions of families to content they love, we believe it is our responsibility to do it safely. That’s why we offer services like Sky Broadband Buddy and the Sky Kids app. And our online streaming service, NOW TV, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service.
We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.